Authorised Samsung
repair partner

How can Samsung Repairs help?

Whether it’s a product repair or just some help and advice, our authorised support centres can help you.
All technicians are fully trained and use genuine Samsung parts in all repairs.

Walk In Service - Stoke

Visit us in store at either our Stoke or Sheffield store.
No appointment required.

Walk In Service - Sheffield

Visit us in store at either our Stoke or Sheffield store.
No appointment required.

Postal Service

Post it to our large volume repair centre
in Newcastle-Under-Lyme.

Why use Samsung Repairs?

Official Samsung repairs

As an official Samsung repair partner, all smartphone, tablet and wearable repairs are completed to Samsung's high standards.

One hour repairs

As long as parts are available, our Samsung technicians aim to get most devices repaired on the same day, in most cases, under 1 hour.

In & out of warranty repairs

Repairs are logged on Samsung's global platform so the remaining balance of your Samsung warranty will be reinstated.

Samsung trained engineers

All engineers are trained to the highest standard by Samsung & regular audits are undertaken to ensure we provide excellent customer support.

Genuine parts & equipment

As an official Samsung partner, we only use genuine Samsung parts & the latest equipment, we can guarantee the quality of our repairs.

Excellent performance

Our stores work hard to provide you the best support, this is reflected on Samsung's audits, our stores maintain top positions every month.

What our customers say

  • review rating 5  Just received excellent service at Samsung Sheffield on Commercial Street with phone problems. Very helpful and knowledgeable.

    thumb Margaret Rutherford

    review rating 5  Brilliant service and fantastic staff, after experiencing wifi issues with a Samsung handset we were helped by the fantastic customer service from Gabby and Alex, they informed us as to the best backup methods and helped us to ensure it was done correctly, Then they informed us as to the process that was to ensue in the diagnostics and possible repair of the handset, very quick easy and thorough. Handset left with them at around 10.30am and text to secondary contact number to confirm, then at around 14.30pm text to confirm handset ready for pickup, with motherboard replacement, all sorted, backup now fully restored and all working brilliantly. Many thanks, Cheers

    thumb T Merrygold

    review rating 5  Luke a member of staff in Sheffield branch dud an amazing job to reset my phone, he and his team did an awesome job. Thanks ever so much.

    thumb daniellaod ukonga
  • review rating 5  Alex was so helpful, really friendly team and well versed in the knowledge of technology where I’m a complete technophobe.

    thumb Lorraine Taylor

    review rating 5  Been trying to get my Samsung S7 Edge fixed for around a year now. After battling with 02 for months on end and refusing to pay £210 to fix a damaged LCD display, I was finally told to go here (I hadn't heard of it before hand. It should be the first recommended place to visit to all Samsung users for their products upon purchase). I explained the situation to the man in the Samsung store and he understood immediately that the fault with my phone was due to a manufacturer's fault, And offered to fix it at no cost the same day. About an hour later I went back to pick up a new fixed phone. Couldn't be happier with the service the man provided to me. I won't be sticking with 02 when my contract is over but I will be having another Samsung as my next phone.

    thumb Corey Jones

    review rating 5  Took a Samsung a3 into the shop today the problem was identified quickly and one hour later the motherboard had been replaced and the phone is now working perfectly. Excellent service would not hesitate to recommend Cheers Dave Tyler

    thumb dave tyler
  • review rating 5  Owen was brilliant when I visited this store. It was only a quick simple fix but I felt his service was extreamly helpful and he told me what to do in the future to prevent the issue from happening again. Thank you again Owen

    thumb James Allsop

    review rating 5  Called into the Samsung Centre today for advice, Jack from the support team couldn't have been more helpful. He checked a Samsung S7 Edge for me and gave some sound advice, a visit well worth taking and peace of mind for myself. Jack. Once again many thanks Best regards Dave Graham

    thumb Dave Graham

    review rating 5  Having the highly complex problem I presented to the tech guys here, they made easy work of solving all the problems with smooth efficiency and no fuss. The staff here could not be more helpful. Thanks guys.

    thumb simon nicholson
  • review rating 5  Just been to have my girlfriend's mobile sorted. Brilliant service by a young man named Jack. Can't thank you enough. Cheers.

    thumb Christopher Hague

    review rating 5  Courteous and skilled staff helped me with technical stuffs for mobile phone. Knowledgeable advice provided. Definitely to be recommended for Samsung products.

    thumb Abédin Golamaully

    review rating 5  Fantastic place. Staff are really polite and very quick service too. Thank you so much.

    thumb Emma Gerrity
  • review rating 5  All I can say is they go out of their way to make sure your problems are solved! Excellent service and really friendly team as a whole

    thumb Jerry Pope

    review rating 5  Wrote me up a report to give to my insurance which was very helpful, then come back to them and they did the repairs for free, couldnt ask for more, very good staff, if only the samsung support staff over the phone was this useful!

    thumb Daniel Cottam

    review rating 5  My partner and I went to sort out some problems we had with our Samsung phone and Samsung tablet. Luke was extremely helpful and talked us through what he was doing to sort the problems out. He was so patient and never made us feel mobile phone or tablet illiterate which we definitely are! Everything is working properly now. Thank you Luke for your time and patience! I would thoroughly recommend visiting here if you need any support with Samsung products.

    thumb Lynn Di Marciano

Inside our stores

Samsung Repairs Stoke
Samsung Repair Sheffield

Don't want to post your device and don't live near Stoke or Sheffield?

Other Samsung product support

Home Appliances

Visit Home Appliance Support

TV & AV Support

Visit TV & AV Support

PC & Office

Visit PC & Office Support


Visit Storage Support

Camera & Camcorder

Visit Camera & Camcorder Support

Samsung Repairs Fridge