Official Samsung Repair Partner 
Smartphone, Tablet & Wearable Repairs

Book Your Device In For Repair
Samsung Repairs - Approved Repairs

Official Samsung repairs

As an official Samsung repair partner, all smartphone, tablet and wearable repairs are completed to Samsung's high standards.

Samsung Repairs - Same Hour Repairs

One hour repairs

As long as parts are available, our Samsung technicians aim to get most smartphone, tablet or wearable device repaired on the same day, in most cases the repair is complete in under 1 hour.

Samsung Repairs - In and Out of Warranty Repairs

In & out of warranty repairs

Every repair is logged on Samsung's official global device management platform so the remaining balance of your 24 month Samsung warranty will be reinstated.

Samsung Repairs - Samsung Trained Engineers

Samsung trained engineers

All our engineers are trained to the highest standard by Samsung and regular audits are undertaken to ensure we are providing excellent technical and customer support.

Samsung Repairs - Genuine Parts and Equipment

Genuine parts & equipment

Because we are an official Samsung partner, we only use genuine Samsung parts & the latest hi-tech Samsung equipment, we can guarantee the quality of our repairs.

Samsung Repairs - Excellent Performance

Excellent performance

Our stores are always working hard to provide you the best support which is reflected on Samsung's audits with our stores maintaining top positions month on month.

Repair prices

We keep things simple... providing great customer support and excellent repairs, Samsung Repairs have got your back, pop into one of our stores today.

Don't live near a store? Not a problem.
You can send your smartphone, tablet or wearable device to us or we can even arrange a collection for you.

Repair options

In-store

Live near one of our stores?
Pop in, we carry parts for all the latest devices so your phone should be repaired in under 2 hours (we actually aim for one hour but don't want to over promise).

Locations

Post your device

Don't live near one of our stores? Not a problem.
Book your device in using our online form and we'll send you a Royal Mail shipment label to post your device in (it's on us, free of charge, gratis!).

Book Device In More Details

Find the right support for you

Whatever help you need - whether you need your cracked screen repaired or simply want to get more out of your device - our walk-in Support Centres put you in touch with trained Samsung Technicians without any need for an appointment. Find out a little more about what we offer below, and where you can find our Support Centre.

Shop

Do you need a spare charger, USB cable or headphones?
Samsung Repairs have got you covered.

Our locations

Our official Samsung walk-in support centres in Stoke-on-Trent and Sheffield allow you to get in touch with trained engineers without the need for an appointment.

If you don't live near a store, we also provide postal and collection services to our volume repair centre in Newcastle-Under-Lyme so you're never far from the support you need.

Visit Us Today

What our customers say

  • review rating 5  Took a Samsung a3 into the shop today the problem was identified quickly and one hour later the motherboard had been replaced and the phone is now working perfectly. Excellent service would not hesitate to recommend Cheers Dave Tyler

    thumb dave tyler
    6/04/2018

    review rating 5  Called into the Samsung Centre today for advice, Jack from the support team couldn't have been more helpful. He checked a Samsung S7 Edge for me and gave some sound advice, a visit well worth taking and peace of mind for myself. Jack. Once again many thanks Best regards Dave Graham

    thumb Dave Graham
    11/27/2018

    review rating 5  Been trying to get my Samsung S7 Edge fixed for around a year now. After battling with 02 for months on end and refusing to pay £210 to fix a damaged LCD display, I was finally told to go here (I hadn't heard of it before hand. It should be the first recommended place to visit to all Samsung users for their products upon purchase). I explained the situation to the man in the Samsung store and he understood immediately that the fault with my phone was due to a manufacturer's fault, And offered to fix it at no cost the same day. About an hour later I went back to pick up a new fixed phone. Couldn't be happier with the service the man provided to me. I won't be sticking with 02 when my contract is over but I will be having another Samsung as my next phone.

    thumb Corey Jones
    6/01/2018
  • review rating 5  Amazing guys, had a problem with my S8+ not fast charging. Turned out to be dust and muck in the charging port they cleaned it out and checked my phone was up to date. Took them 10 mins and didn't charge. Great service couldn't ask for anything more. Would highly recommend them.

    thumb Dean Harris
    8/15/2018

    review rating 5  It has a great service and a good quality of work, they give a guild of how we can solve our problem, highly recommend.

    thumb Billy Chiu
    11/28/2018

    review rating 4  My phone was dying quickly so took it to the support centre. Greeted and dealt with by a lady with a very professional and knowledgeable manner. Left it there for less than 2 hours. Unfortunately it didn't fix the problem hence the loss of 1 star. Took it back for another repair and this time they fixed it. All done on warranty so free of charge as less than 2 years old. New motherboard and battery required. Would definitely recommend but don't go in at lunch time as they get very busy!

    thumb Daniel Riddington-Young
    4/10/2018
  • review rating 5  My partner and I went to sort out some problems we had with our Samsung phone and Samsung tablet. Luke was extremely helpful and talked us through what he was doing to sort the problems out. He was so patient and never made us feel mobile phone or tablet illiterate which we definitely are! Everything is working properly now. Thank you Luke for your time and patience! I would thoroughly recommend visiting here if you need any support with Samsung products.

    thumb Lynn Di Marciano
    8/29/2018

    review rating 5  Fault LCD on screen (S7edge) Same day 2hr turnaround...screen replacement and a new battery also added as an extra bonus detail on the repair provided. All carried out under the warranty which had a few weeks to run, with no quibbles and a friendly customer approach outlining all works. Will be happily using again when and if the need arises as it's an unauthorised shop using genuine parts and not a take your chance repairs shop which I have regretted using in the past. Nice one and thanks to all involved at Samsung Support Stoke.

    thumb Steve Sherwin
    4/16/2018

    review rating 5  Just been to have my girlfriend's mobile sorted. Brilliant service by a young man named Jack. Can't thank you enough. Cheers.

    thumb Christopher Hague
    11/23/2018
  • review rating 5  Wrote me up a report to give to my insurance which was very helpful, then come back to them and they did the repairs for free, couldnt ask for more, very good staff, if only the samsung support staff over the phone was this useful!

    thumb Daniel Cottam
    7/28/2018

    review rating 5  Excellent service. Went in and got seen to straight away. Friendly women. My phone would not charge. Told me to come back in 2 hours and my phone is all fixed. Life savers!!! Would recommend!!!

    thumb Matthew Hobson-bond
    4/18/2018

    review rating 5  Luke a member of staff in Sheffield branch dud an amazing job to reset my phone, he and his team did an awesome job. Thanks ever so much.

    thumb daniellaod ukonga
    11/13/2018
  • review rating 5  I called into the shop today needing help to sort out a few issues with my tablet. For the second time this year I received the help I needed and left feeling very happy with the service. I forgot to ask the name of the young man I interrupted in his cleaning but he was extremely patient and helpful. So good to have this support centre in Sheffield ☺

    thumb Margaret Draguisky
    11/21/2018

    review rating 5  Brilliant service and fantastic staff, after experiencing wifi issues with a Samsung handset we were helped by the fantastic customer service from Gabby and Alex, they informed us as to the best backup methods and helped us to ensure it was done correctly, Then they informed us as to the process that was to ensue in the diagnostics and possible repair of the handset, very quick easy and thorough. Handset left with them at around 10.30am and text to secondary contact number to confirm, then at around 14.30pm text to confirm handset ready for pickup, with motherboard replacement, all sorted, backup now fully restored and all working brilliantly. Many thanks, Cheers

    thumb T Merrygold
    6/19/2018

    review rating 5  Excellent service.. I'm shocked how quickly my phone was repaired!! I'll be sticking with Samsung that's for sure 😎😎😎

    thumb Stephen Shelton
    7/18/2018
Official Samsung Repair Partner, Support Centre Stoke-on-Trent - smartphone, tablet and wearables
Official Samsung Repair partner, Support Centre Sheffield - smartphone, tablet and wearables